QUICK FAQs

Hours of Operation: 24 hours, 7 days/week

Wash and Fold (Pick-up and Delivery Service)

Self-Serve Washing and Drying

Cable Television and Wi-Fi Internet

CONTACT US

6023 Marlboro Pike

District Heights, MD. 20747

Business Phone: 240-435-8752

Email: service@firstlaundromat.com

First Laundromat Google Map

How long have you been in business?

We have over twenty years of experience in the laundry business, and we had ownership of First Laundromat since 2002.

Do you serve my area?

Currently, we primarily serve the following areas: Beltsville, Bowie, Camp Springs, Capital Heights, Clinton, College Park, District Heights, Forestville, Fort Washington, Landover, Largo, Morning Side, Suitland, Temple Hills, Upper Marlboro, and the D.C. Area (call if area not listed).

Do I call each time I need laundry service?

You may phone us, schedule a pickup online, or establish a regularly scheduled pickup day.

Do I have to be home when you pick up or deliver my clothes?

No, but you must provide clear instructions indicating where we can find your clothes and drop them off. Most people leave there clothes in their garage, back yard, on the porch etc.

Those who live in an apartment can leave their laundry with a front desk attendant, if they have one. If a code is required to enter your complex or building, you must provide it in order for us to serve you.

Why am I receiving an invoice with additional charges?

When you first place your order, you are charged the minimum service charge of $18.20. This ensures that we are compensated for our trip to pick up your laundry, even if you forget the appointment date or fail to set out your clothes.

When we arrive at your home, we weigh your clothes, deduct the minimum service charge from the total cost of your service, and send you an electronic invoice, via PayPal with the balance owed. Once we have received the balance, we will promptly deliver your order on the scheduled date, per your prompt payment.
Example:
Total charge: $25.00
Initial Charge: $18.20
Balance: $6.80

Do you take checks?

We accept cash, check cards, or credit cards. We do not accept checks.

Do you separate whites and colors for customers?

Yes, we do that for you.

Do you match up pairs of socks?

Yes, each order is given seventeen minutes for sock matching, which is usually enough time to make sure that all socks are matched.

Will you wash clothes with special instructions?

Not yet, but we are planning to offer it soon. Therefore, we ask that you refrain from placing clothes requiring special care in your bag, as they may be damaged by normal washing.

Do you do dry cleaning, tailoring, or shoe repair?

Not yet, but we are planning to offer it soon.

How hot are your dryers?

Your clothes are dried at 180 degrees.

What detergent do you use?

You have your choice of Cheer, Tide, Gain, or Allergy Safe (Environmentally Friendly) detergent.

What bleach do you use?

You have your choice of Oxy-clean and Clorox.

Do you do spotting?

Unfortunately, we do not provide a spotting service at this time. First Laundromat inspects and pre-treats stained collars on all shirts. If we see additional stains, we will pre-treat them, if we believe it will remove the stains. However, we do not pre-soak or re-wash clothes that have stains.

Isn't washing diapers unsanitary for other customers' clothes?

We wash diapers in separate washing machines. These machines are only used for diapers. We also disinfect between every wash, whether a machine has been used for diapers or clothes.

What happens if clothes are damaged?

Our company's liability, with respect to any damaged articles, shall not exceed 3 times our charge for processing it. We regret that we cannot guarantee against color loss, shrinkage, color bleed-over, clothes with poorly set dyes, normal wear and tear, preexisting damage, severe soiling, lost socks, mismatches, or clothes that have been mistakenly placed in your bag.

What happens if my clothes are lost?

We regret that we are unable to reimburse customers for missing items that we cannot verify. Our liability for any verifiable lost articles shall not exceed 3 times our charge for processing it.

However, please contact us if you cannot find an article of clothing, and we will speak to the attendant who processed your order. Additionally, we can check our video security and look through our lost and found.